Please refer to Innodisk’s warranty policy. If you need to check the product warranty, please go to warranty policy page.
The fee is calculated from the replacement materials plus an added NT$200 inspection fee.
There are two methods of applying for an RMA:
Log in to your MyInnodisk account, from there you will be able to access the RMA application page. Follow the instructions of the RMA application and acquire your RMA authorization code. Securely package your product with the application form attached visibly to the outside and send to our maintenance center. (MyInnodisk is only for Innodisk’s customers. If you want to apply for an account, please ask your Innodisk sales representative.)
(2)Download and fill in the RMA application form:
Please fill in the RMA application form and provide product model, quantity and product status. E-mail to Innodisk maintenance center ([email protected]). After confirming your application, an RMA number will be provided. Please complete the RMA application form with contact information and address and attached the form to the package. Please send the product to the Innodisk maintenance center within 14 days after receiving the RMA authorization code. Shipping and insurance fee are paid by the customer.
Every Innodisk DRAM PBC will go through a burn test before being shipped out. If it is a defective product, it will be shown in the test. The gold fingers usually turn black because of an incorrect plug-in or due to contaminants inside the motherboard connector.
Please ask the original vendor to apply for an Innodisk RMA.
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