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RMA Process

Application Process for Return Merchandise Authorization (RMA)

If you would like to return your flash memory, DRAM or EP module for maintenance, a return merchandise authorization (RMA) code must first be assigned to you before you can return your product to Innodisk. Please apply for an RMA number according to the process tree below. Although both ways are acceptable, the MyInnodisk option will be expedited slightly faster. If you currently do not have a MyInnodisk account, please contact your Innodisk account manager.

Innodisk RMA Process


RMA Request Form Download
 

Innodisk RMA Maintenance Center

  • Headquarters RMA Center
    Innodisk Corporation
    4F., No.237, Sec. 1, Datong Rd., Xizhi Dist., New Taipei City 221, Taiwan
    Tel: +886-2-7703-3000 Ext: 5114
    Fax: +886-2-7703-3555
    E-mail: rma@innodisk.com

 

  • Innodisk USA RMA Center (US customers)
    Innodisk USA Corporation
    42996 Osgood Road, Fremont, CA 94539 USA
    Tel: +1-510-770-9421 Ext: 335
    Fax: +1-510-770-9424
    E-mail: rma_usa@innodisk.com

 

  • Innodisk China RMA Center (China customers)
    807, 8 Floor, Building B ,Hengyue Center, Dengliang Road, Nanshan District, Shenzhen
    Tel: +86-755-2167-3689 / +86-755-2167-3690 Ext: 617
    Fax: +86-755-2167-3691
    E-mail: rma_cn@innodisk.com