Delivering Deliciousness Scoop after Scoop: Ice Cream Vending Machine
A European ice cream vending machine manufacturer partnered with Innodisk to enhance their robotic serving system. To reduce customer wait times, they adopted a combined memory and storage package with software support for efficient operation. The solution also provided robust after-sales support and long-term supply assurance, addressing issues faced with previous providers.
Industry | Retail & Logistics |
End-Use Scenario | Ice Cream Vending Machine |
Region | Europe |
Innodisk Solution |
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After-sales concern
Long-time guarantees to ensure future production and maintenance was essential.
Component availability risk
The customer required a complete paper-trail of the storage and memory modules.
Tight follow-up
Being fully automated, the vending machines required a way to check device and component status.
- Fixed BOM and traceability: Every Innodisk product comes with a fixed BOM to ensure traceability
- Guaranteed long-term supply: The modules stay available for as long as the customer needs it
- Cloud-based management: Using Innodisk's iCAP, the operator could easily access vending machine status and facilitate timely maintenance
The crux of the issue facing the customer was not the product, but rather the follow up after the sale is finished. With years of accumulated expertise, Innodisk has learned that creating great products is just one half of the equation. Just as important are the services provided after device installation and the accompanying guarantees.
WHY INNODISK ?
At Innodisk, we believe that any challenge can be overcome through cooperation. By maintaining a strong line of communication all the way from inquiry to implementation, we ensure a tailor-made solution that fits your application. We remain committed to innovation with our continual focus on hardware, firmware, and software integration.
